We want every order to arrive as expected and in satisfactory condition. Please review the following policy before placing your order.
Return and Refund Conditions
As a general rule, purchased items are not eligible for return, refund, or exchange. A return or refund will only be considered in the following cases:
- The item delivered is not the item ordered due to an error by the merchant.
- The product received is inconsistent with the specifications, description, features, or other product information displayed on our website.
- The product is received spoiled, damaged, or defective.
- The order is delivered beyond the delivery period stated in our Shipping Policy.
What You Need to Provide
For refund requests, customers must provide evidence that allows us to verify the condition and issue with the order. This includes:
- A clear, continuous unboxing video recorded from the beginning, showing the parcel while unopened, including the shipping label, packaging, and item received.
- A clear video demonstrating the product’s first use, where applicable.
- Relevant photos, order information, or any other supporting documents requested by the company.
Time Limit for Requests
All return and refund requests must be submitted to homeharmonyliving@outlook.com within 24 hours after receiving the item.
Requests submitted after the 24-hour period, or requests without the required supporting evidence, will not be accepted.