Refund and Returns Policy

For the purposes of this Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to HOME HARMONY LIVING SDN. BHD.
● “Goods” refers to the items offered for sale.
● “Orders” means a request by You to purchase Goods from Us.
● “You” means the individual or entity purchasing Goods from Us.

Return Policy

We want You to be satisfied with Your purchase. If You are not completely satisfied, You may request a return within 30 days from the date of receiving Your Order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (such as order confirmation or receipt) must be provided

Returns that do not meet these conditions may not be accepted.

Refund Policy

Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund.

If approved:

• Your refund will be processed within a reasonable timeframe
• The refund will be issued using the original payment method
• Processing time may vary depending on Your payment provider

We reserve the right to decline refunds if the returned item does not meet the required conditions.

Cancellation Policy

Orders may be cancelled within 12 hours of placing the Order.

If You wish to cancel Your Order:

• Please contact Us as soon as possible after placing the Order
• Cancellation requests made after 12 hours may not be accepted

Once an Order has been processed or shipped, it can no longer be cancelled.

Damaged or Incorrect Items

If You receive a damaged, defective, or incorrect item, please contact Us promptly.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.

Inspection of Returns

All returned items are subject to inspection upon receipt.

We reserve the right to determine whether the returned Goods meet the conditions for return and refund approval.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Contact Us

If You have any questions about this Return & Refund Policy, You may contact Us at:

HOME HARMONY LIVING SDN. BHD.
Email: homeharmonyliving@outlook.com
Address:
NO. 22, TINGKAT 2, JALAN PERNIAGAAN,
PUSAT PERNIAGAAN ALMA,
14000 BUKIT MERTAJAM,
PULAU PINANG