Shipping Policy

Definitions

For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HOME HARMONY LIVING SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to HOME HARMONY LIVING SDN. BHD., accessible from homeharmonyliving.asia
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently provide shipping within Malaysia only.

At this time, we do not offer international shipping, and orders placed with delivery addresses outside of Malaysia will not be processed.

Shipping Fees

We are pleased to offer FREE shipping on all orders within Malaysia.

There are no additional delivery charges, and the total price displayed at checkout is the final amount payable.

Processing Time

All Orders are processed within 1–3 working days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. In the event of high order volume, processing times may be slightly delayed.

Delivery Time

Once your Order has been processed and shipped, delivery typically takes up to 7 working days, depending on your location within Malaysia.

Please note that delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or unforeseen circumstances.

No Express or Overnight Delivery

We currently do not offer express, same-day, or overnight delivery services.

All Orders are shipped using standard delivery timelines only.

Order Tracking

Once your Order has been shipped, you may receive a tracking number (if applicable) via email or SMS.

You can use this tracking information to monitor the status of your delivery.

Shipping Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

• Courier service disruptions
• Weather conditions
• Public holidays
• Incorrect or incomplete delivery details

We will not be held liable for delays caused by third-party courier services.

Incorrect Shipping Information

It is the responsibility of the customer to ensure that all shipping details provided are accurate and complete.

We are not responsible for failed deliveries due to incorrect addresses, contact numbers, or recipient details provided at the time of Order.

Failed Delivery Attempts

If a delivery attempt fails due to unavailability of the recipient or incorrect information, the courier may attempt redelivery or return the parcel to us.

Additional arrangements may be required for redelivery.

Damaged or Lost Shipments

If your Order arrives damaged or is lost during transit, please contact us as soon as possible.

We will assist in investigating the issue with the courier service and provide support where applicable.

Contact Us

If you have any questions regarding this Shipping Policy, You may contact Us at:

HOME HARMONY LIVING SDN. BHD.
Website: homeharmonyliving.asia